Refund Policy
**** COVID-19 Update ****
In these extraordinary times, please allow additional time for your package to arrive. We are working hard to fulfill all orders in a timely manner that is safe for our customers, our suppliers and staff. Know that we have you in our thoughts and prayers as we are finding creative solutions to get you your items in the fastest possible way.
Stay healthy!
Your friends at Little Natural
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Returns
Our policy lasts 60 calendar days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Cancellations
Because we try to expedite everyone's items, we move fast when an order is placed. If your order status is "Processing" or "Shipped", your order can't be cancelled. If you would like to request a cancellation, contact support@littlenatural.com or use our online form.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Late or missing orders: If your order has not arrived within 60 days of your order, you are eligible for a refund.
We are not responsible for orders where customer provides incorrect shipping information, even if items are successfully returned to the manufacturer. We reserve the right to withhold refunds for shipments made to incorrect shipping locations.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at littlenaturalstore@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at littlenaturalstore@gmail.com and send your item to: PO Box 354 Chester Connecticut US 06412.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Return Procedure
To return your product, you should mail your product to: PO Box 354 Chester Connecticut US 06412
Customers will be responsible for paying for the costs of returning an item.
Upon receipt of returned items, Little Natural will fully refund customer of product price.
Shipping costs are non-refundable. If you receive a refund, any cost of shipping will be deducted from that total.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.